Warranty
Warranty Information
Top Secure Safe is a wholesale company that sells high-quality gun vaults and other gun safety related products through various retailers. Each vendor is a private owner of their business and therefore may have different refund policies. In this regard, please contact your vendor directly for their policies on any returns or exchanges. Top Secure Safe will only be able to assist customers who have purchased their products directly from our website at www.topsecuresafe.com or our Amazon Store.
Top Secure Safe guarantees its products will be free from defects in material and workmanship, except for the limitations outlined below:
- Warranty does not cover damage caused by misuse, abuse, accident, or attachment of any unauthorized accessory, alteration to the product, or any other conditions that are beyond the control Top Secure Safe.
- Warranty is only applicable to customers who complete our online product registration form within 30 days of purchase.
- Warranty is only given with the presentation of the original purchase receipt or Order id number.
For a return or exchange on eligible purchases:
If you are experiencing problems with your Top Secure Safe device, please first contact us at support@topsecuresafe.com . Customer Service will then issue you with a Return Merchandise Authorization (RMA) number for your exchange or return.
Please include the following items with your return:
- Original packaging with all accessories
- A copy of your original receipt, showing the date of purchase and amount paid
- A brief note describing the reason for your return
- A check made payable to “Otto Trading Inc.” for Shipping & Handling; $11.99 for US customers, or $19.99 for international customers
- If you would like an exchange, please provide a return shipping address and contact phone number.